Red Rock App FAQ
How do I get the app?
The Red Rock app is available to download for free in the App Store and Google Play on your existing mobile device.
Why do I need to create an account?
Create an account in order to access additional features and exclusive offers.
How do I create an account?
Upon launching your app, tap the ‘Sign Up with Email’ button on the log in page. Enter the required information, create a password, check the Loyalty program box, and hit the "Sign Up with Email" button at the bottom of the page.
How do I see how many points I have?
The point total is located under "Rockin' Rewards" on the homepage.
Do rewards points expire?
No, points do not expire.
What do I do if I think my point balance is wrong?
If you believe there is a mistake with your point balance, please send your information and expected point balance to Red Rock support through the Contact Us page on the app or go to oncueexpress.com/red-rock-contact-us/.
Can I use rewards points for multiple items?
You can use your rewards points for one item per purchase.
How do I see what offers I have available or apply my rewards points to a transaction?
You will see "Offers" after you select "Checkout" on the payment screen under the credit card information, click "Redeem Rewards" to see available offers.
How MANY POINTS DOES IT TAKE TO EARN A REWARD?
250 Points - Free drink or cookie
500 Points - Free specialty beverage or breakfast sandwich
750 Points - Free sandwich
1000 Points - Free salad or pairing
1500 Points - Free mac 'n' cheese